US2 Degraded Service
Monitoring - The Environment now appears to have stabilized. Our engineers will continue to monitor the environment throughout the day. If you are still experiencing issues please contact support and an engineer will assist as quickly as possible.
Aug 17, 09:30 PDT
Identified - We are going to be attempting one possible resolution on the US2 server today at 8:35 am PDT. The Qless system will be down for about 5 minutes during this time.
Aug 17, 08:34 PDT
Investigating - We are continuing to investigate the problems that are being encountered on US2 including:
Delays in Audio
Problems with Appointments populating and making appointments
System latency when summoning
We will work to have the issues resolved as quickly as possible. If you are experiencing these issues or any others, please log a ticket with support so we can be sure we accurately capture all issues.
Aug 17, 07:38 PDT
Uptime over the past 90 days. View historical uptime.
AU1 ? Operational
90 days ago
100.0 % uptime
Today
CA1 ? Operational
90 days ago
100.0 % uptime
Today
EUR ? Operational
90 days ago
100.0 % uptime
Today
US ? Operational
90 days ago
100.0 % uptime
Today
US1 ? Operational
90 days ago
99.99 % uptime
Today
US2 ? Operational
90 days ago
99.98 % uptime
Today
NA1 Operational
90 days ago
99.85 % uptime
Today
NA2 ? Operational
90 days ago
100.0 % uptime
Today
NA3 ? Operational
90 days ago
100.0 % uptime
Today
NA4 Operational
90 days ago
100.0 % uptime
Today
NA5 Operational
90 days ago
100.0 % uptime
Today
NA6 Operational
90 days ago
100.0 % uptime
Today
NA7 Operational
90 days ago
100.0 % uptime
Today
NA8 Operational
90 days ago
100.0 % uptime
Today
Zendesk ? Operational
90 days ago
100.0 % uptime
Today
NA9 Operational
90 days ago
100.0 % uptime
Today
NA10 Operational
90 days ago
100.0 % uptime
Today
DPWorld Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Routine Maintenance for AU1 Aug 18, 03:15-03:45 PDT
We will be performing routine maintenance in the AU1 environment from 3:15AM to 3:45PM Pacific. The maintenance is required in order to keep the environment, and the services QLess provides, secure and up-to-date.

During this maintenance window, web services may be briefly unavailable.
Posted on Aug 17, 19:46 PDT
Past Incidents
Aug 17, 2022
Multiple Production Problems
Resolved - The Environment now appears to have stabilized. We will now resolve this issue, If you are still experiencing issues please contact support and an engineer will assist as quickly as possible.
Aug 17, 12:39 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 17, 07:38 PDT
Update - We are continuing to work on a fix for this issue.
Aug 16, 16:55 PDT
Identified - We have identified and applied a resolution to the majority of issues that have been reported and will continue to roll out the resolution to all remaining server environments during your next scheduled maintenance window.
We will continue to monitor all reported issues post-roll-out in order to ensure platform and service integrity.
Aug 16, 16:29 PDT
Investigating - We are currently investigating multiple production issues that are occurring today.
Issues under investigation:
Dashboard is not consistently refreshing with live data.
A holiday scheduled from the calendar is not correctly closing queues.
Kiosk is not printing tickets properly.
Queue not clearing at the end of the day. This has been addressed and will work from tomorrow.
In a rare case, service cannot be stopped once started.
In a rare case, there is an issue entering consumers via Kiosk.
An accessibility widget was mistakenly added to CEC. This has been removed.
We will work to have issues resolved as quickly as possible and provide updates as they are available.
Aug 16, 10:51 PDT
Scheduled Maintenance for US1, NA2
Completed - The scheduled maintenance has been completed.
Aug 17, 03:38 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 03:15 PDT
Scheduled - We will be performing scheduled maintenance in the US1, NA2 environments from 03:15AM to 03:45AM Pacific. The maintenance is required in order to keep the environment, and the services QLess provides, secure and up-to-date.

During this maintenance window, web services may be briefly unavailable.
Aug 16, 15:44 PDT
Scheduled Maintenance - US, US2, NA1, NA3, NA4, NA5, NA6, NA7, NA8, NA10
Completed - The scheduled maintenance has been completed.
Aug 17, 00:51 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 23:45 PDT
Scheduled - We will be performing scheduled maintenance in the US, US2, NA1, NA3, NA4, NA5, NA6, NA7, NA8, NA10, environments from 11:45PM to 12:15AM Pacific. The maintenance is required in order to keep the environment, and the services QLess provides, secure and up-to-date.

During this maintenance window, web services may be briefly unavailable.
Aug 16, 15:45 PDT
Scheduled Maintenance - CA1
Completed - The scheduled maintenance has been completed.
Aug 17, 00:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 23:45 PDT
Scheduled - We will be performing scheduled maintenance in the CA1 environment from 11:45PM to 12:15AM Pacific. The maintenance is required in order to keep the environment, and the services QLess provides, secure and up-to-date.

During this maintenance window, web services may be briefly unavailable.
Aug 16, 15:49 PDT
Aug 16, 2022
Scheduled Maintenance NA9
Completed - The scheduled maintenance has been completed.
Aug 16, 15:25 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 15:00 PDT
Scheduled - We will be performing scheduled maintenance in the NA9 environment from 15:00PM to 15:30PM Pacific. The maintenance is required in order to keep the environment, and the services QLess provides, secure and up-to-date.

During this maintenance window, web services may be briefly unavailable.
Aug 16, 14:01 PDT
Scheduled Maintenance for AU1
Completed - QLess services are now fully operational
Aug 16, 13:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 13:00 PDT
Scheduled - We will be performing scheduled maintenance in the AU1 environment from 1:00PM to 13:30PM Pacific. The maintenance is required in order to keep the environment, and the services QLess provides, secure and up-to-date.

During this maintenance window, web services may be briefly unavailable.
Aug 16, 12:58 PDT
Software Release - US, US2, CA1, NA1, NA3, NA4, NA5, NA6, NA7, NA8, NA9, NA10
Completed - The scheduled maintenance has been completed.
Aug 16, 00:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 23:45 PDT
Scheduled - We will be performing a software release to the US, US2, CA1, NA1, NA3, NA4, NA5, NA6, NA7, NA8, NA9, NA10 environments from 11:45PM to 12:45AM Pacific.

During this maintenance window, web services may be briefly unavailable.
Aug 13, 12:43 PDT
Aug 15, 2022
Software Release for EUR
Completed - The scheduled maintenance has been completed.
Aug 15, 17:09 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 16:47 PDT
Scheduled - We will be performing a software release to the EUR environment from 4:45PM to 5:15PM Pacific.

During this maintenance window, web services may be briefly unavailable.
Aug 13, 12:41 PDT
Software Release - US1, NA2, AU1
Update - QLess Services are now operational
Aug 15, 04:59 PDT
Completed - The scheduled maintenance has been completed.
Aug 15, 03:46 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 03:15 PDT
Scheduled - We will be performing a software release to the US1, NA2 and AU1 environments from 3:15AM to 3:45AM Pacific.

During this maintenance window, web services may be briefly unavailable.
Aug 13, 12:41 PDT
Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

No incidents reported.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022
Software Release for EUR
Completed - The scheduled maintenance has been completed.
Aug 8, 17:03 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 16:45 PDT
Scheduled - We will be performing a software release to the EUR environment from 4:45PM to 5:15PM Pacific.

During this maintenance window, web services may be briefly unavailable.
Aug 5, 12:37 PDT
Aug 7, 2022

No incidents reported.

Aug 6, 2022
Software Release - US1
Completed - The scheduled maintenance has been completed.
Aug 6, 04:08 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 03:15 PDT
Scheduled - We will be performing a software release to the US1 environment from 3:15AM to 3:45AM Pacific.

During this maintenance window, web services may be briefly unavailable.
Aug 5, 14:18 PDT
Scheduled Maintenance for US1, NA2, AU1
Completed - The scheduled maintenance has been completed.
Aug 6, 04:08 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 6, 04:08 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 03:15 PDT
Scheduled - We will be performing scheduled maintenance in the US1, NA2, AU1 environments from 03:15AM to 03:45AM Pacific. The maintenance is required in order to keep the environment, and the services QLess provides, secure and up-to-date.

During this maintenance window, web services may be briefly unavailable.
Aug 5, 12:37 PDT
Scheduled Maintenance - US, US2, CA1, NA1, NA3, NA4, NA5, NA6, NA7, NA8, NA9, NA10
Completed - The scheduled maintenance has been completed.
Aug 6, 01:39 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 23:45 PDT
Scheduled - We will be performing scheduled maintenance in the US, US2, CA1, NA1, NA3, NA4, NA5, NA6, NA7, NA8, NA9, NA10, environments from 11:45PM to 12:45AM Pacific. The maintenance is required in order to keep the environment, and the services QLess provides, secure and up-to-date.

During this maintenance window, web services may be briefly unavailable.
Aug 5, 12:37 PDT
Aug 5, 2022
Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

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