Outage - NA4
Incident Report for QLess

We would like to provide additional detail surrounding the downtime which occurred on 3/16/2021

What happened?
At 10:12am PST, the NA4 server environment experienced downtime which resulted in all QLess applications becoming temporarily inaccessible on the server.
Duration: 8 minutes.

As a result of a regular “cache clear" action, QLess service became unresponsive as routinely running threads were blocked from execution.

Upon receiving a monitoring alert notification QLess engineers restarted the service.

QLess has initiated a complete refactoring of the affected application. The new service application will be more fault-tolerant, available and self-healing.

Posted Mar 16, 2021 - 12:15 PDT

QLess services are now operational.
Posted Mar 16, 2021 - 10:20 PDT
We are currently investigating this issue.
Posted Mar 16, 2021 - 10:13 PDT
This incident affected: NA4.