SMS Delayed Delivery

Incident Report for QLess

Resolved

After monitoring the SMS traffic throughout the day we are now safe to resolve this issue

Posted Mar 23, 2022 - 15:52 PDT

Monitoring

Our Provider has advised the issue should now be resolved. We will continue to monitor the SMS services throughout the day.

Posted Mar 23, 2022 - 02:17 PDT

Identified

Our SMS provider, Twilio, has advised that they have identified an issue causing some delays and potential failure of SMS and MMS messages. Their engineers are currently working with the carrier partners to resolve the issue and will continue to provide updates. To follow the issue on your end you can go to the following link: https://status.twilio.com/ . Qless support will continue to monitor the progress and advise when the issue is resolved.

Posted Mar 22, 2022 - 15:38 PDT

This incident affected: US, US1, US2, NA1, NA2, NA3, NA4, NA5, NA6, NA7, NA8, NA9, and NA10.